We’ve been keeping you tribunal free since 2003!

Hospitality HR works with companies in the hospitality sector to make sure that they’re staying legally compliant, giving them peace of mind so they can focus everyone else. When working with us, you’ll never have to worry about updating your contracts or handbooks, or if they’re illegal at all. Hospitality HR works to make sure that all your documents and business practices will keep you out of tribunal.

Hi, I’m Carolyne Wahlen

I founded Hospitality HR with the express aim of helping of offering expert HR services support to small, owner-managed businesses that do not need an in-house HR Manager.

All initial enquiries with Hospitality HR are free of charge. We want to make it easy for you to get the best advice possible when it comes to employment law and dealing with challenging employees.

Call The HR Services and Employment Law Specialists Now

Hospitality HR Services specialises in HR and Employment Law issues. We protect you from having to pay for an expensive and time-consuming employment tribunal.

We are available from 9am to 5pm, Monday to Friday, and will explain all your options, including how you can with an unfair Early Conciliation claim.

You have someone in us who understands the ins and outs of dealing with staff who just will not cooperate.

You stay tribunal free – providing, of course, that you use one of our protective Hospitality HR Services packages this year.

Please call us now on 01491 598 600 or email us on  cw@hospitality-hr.co.uk and we will be delighted to help you.


Who do we work with?

Steve Macri, Operations Director, Electric Star Ltd

“With the underperforming members of staff, Carolyne was able to create a map for us. She told us ‘you need to have this discussion with them and put this in writing and give them this deadline. And if this doesn’t happen then your rights are this’. She gave us the confidence to have tricky conversations with people as well as the roadmap for their improvement or their exit from the business.”

Anneliese Cameron, Co-Owner, Stephen Langton Inn

“What I needed to be sure of was that there would be no comeback afterwards. I had an initial conversation with Carolyne which was very helpful. She guided me through what we could say safely. We had the meeting with the employee and it was all fine. Part of the advice was to offer this person an alternative position which they declined. So we parted company. There were no further issues with them.”

Diana Hathaway, McNeills Fine Food & Rose Industries Ltd

“We have been working with the Gap HR team since last summer, when we turned to them in a hour of need! We would like to thank them for all their calm, professional, efficient support to help us get our requirements in place, and move forward in a professional manner.”

We specialise in looking after employers in the hospitality industry: independent pubs and restaurants, hotels and caterers.

We understand your needs

You have staff on zero hours contracts. You have an often changing work force. Your staff are customer facing and need to be at their best facing the customer and clients. So when it goes wrong it goes REALLY wrong!


You can leave it with us

Hospitality HR have been working in the HR sector for 18 years, and we’ve seen nearly every issue that could come up with troublesome employees – so you can trust that we will cover all fields that you need us to!

Consistent support

We are working all week long to cover our clients’ problems, so we deliver quick and expert responses to your staff problems, as soon as you need it!

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“Carolyne and team continue to provide great support to our business, with quick and accurate responses to help with our various HR needs.”

“Hospitality HR have been at our side for a number of years now and are a great help in dealing with our HR needs”